Kansas City Actors Theatre is hiring!
Patron Services Associate
ABOUT THE ROLE:
Reports to: Business and Box Office Manager; Director of Development and Marketing; Board President
Location:
Kansas City Actors Theatre Office – 30 W. Pershing Rd. Suite 650 KCMO 64108
Kansas City Actors Theatre Performance Venue(s) – Including but not limited to City Stage Theater (30 W. Pershing Rd. B-Level, KCMO 64108)
Hours:
Varies based on performance schedule. 10 hours or less during prep week, and up to 36 hours during heaviest performance weeks. Visit https://www.kcactors.org/season-21/ for full Season 21 performance schedule.
Status:
Seasonal – Four weeks per production. Estimated date ranges for 2025 – 2026 season: 5/20/25 to 6/16/25; 7/29/25 to 8/25/25; 9/2/25 to 9/29/25; & 2/24/26 to 3/23/26. Opportunity to extend seasonal work for future seasons and productions.
About Kansas City Actors Theatre:
Artistically managed by a veteran collective of theatre artists, the 21-year-old Kansas City Actors Theatre (KCAT) presents thought-provoking plays that explore, celebrate, and share what it is to be human, with sensitivity, intelligence, and humor. KCAT nurtures the local artistic community by employing the finest talents of Kansas City’s diverse professional theatre community and performs at Union Station to more than 7,500 theatregoers each year who come to see “Great Actors. Smart Plays.”
Job Description:
Patron Services Associate
- Sell tickets through phone calls and walk-up tickets on performance dates through the Agile Ticketing application after receiving training
- Manage and track volunteer signups via SignUpGenius
- Prepare Will Call list and manage patron check-in during performances
- Organize and assign patron ADA requested seating.
- Set up and strike the lobby for each production (some heavy lifting required)
- Manage volunteers and supervise during performances
- Manage concession stand, including inventory and sales reporting
- Monitor lobby during performance, including patrons entering and exiting during performance
- Manage cash box and report on cash sales of tickets and concessions nightly
- Purchase concessions using company funds when necessary
Position Requirements:
- Excellent organizational and verbal communication skills
- Ability to develop and maintain productive relationships with patrons, supporters, donors, and community members
- Basic proficiency in Microsoft Office Programs including Word and Excel, and comfort with learning new technology platforms (Agile Ticketing)
- Be a creative and strategic thinker, with good judgement and the ability to make independent decisions in a changing, occasionally fast-paced environment
- Ability to travel to and from Union Station, and occasionally secondary sites
- Ability to interact with others via technology, face-to-face, and collectively
Qualifications:
Education:
- Minimum high school degree required.
Beneficial Work Experience:
- Experience working in sales or a customer facing role.
- Experience working in management preferred.
- Experience working in and around theatre preferred.
Time/Pay:
- Seasonal
- $450-$550/week (dependent on experience)
Kansas City Actors Theatre is an equal opportunity employer committed to a diverse, multicultural work environment. BIPOC persons, people with disabilities, and people of diverse sexual orientations, gender expressions and identities are encouraged to apply.
