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If this is your first time with Kansas City Actors Theatre, or you’re a regular, it’s always helpful to have answers! Hopefully we have answered any questions you may have, but if we haven’t please call us at (816) 361-5228 during regular business hours.
QUESTIONS ABOUT COVID-19:
What are KCAT’s COVID-19 safety procedures?
Currently, all audience members must present proof of full vaccination (as per CDC definition) for admittance to all upcoming productions. We will not be accepting negative tests at this time. Additionally, masks are required at all times in the lobby (except when eating or drinking) and in the theatre.
For a full list of requirements, and procedures taken by KCAT visit www.kcactors.org/covid-19/
QUESTIONS ABOUT MY TICKETS OR SUBSCRIPTIONS:
Where is your Box Office? What are Box Office Hours?
Kansas City Actors Theatre does not maintain a physical Box Office location. Our phone box office, is available Monday through Friday 8am to 8pm CST at (888) 343-6946. Tickets are available online and by phone up to two hours before the performance.
Are tickets available for purchase at the door?
Tickets are available for purchase at the theatre starting one hour before the performance on a first come, first serve basis. Subject to availability.
Does KCAT offer reserved seating?
Seating at KCAT performances is open seating on a first come, first serve basis. However, if you have a special need (e.g., ADA seating) or request, please make that request at the time that you reserve your tickets.
I did not receive physical or digital tickets. What should I do?
Not to worry! As part of our policy to cut down on contact surfaces, no paper tickets will be supplied by mail or email. When you arrive at the theatre please check in at the Will Call table with your last name.
Are my tickets refundable or exchangeable?
KCAT historically reserves exchange privileges for our Season Subscribers, but due to COVID we are currently providing an exception to our exchange policy. At this time all patrons may exchange their tickets to a future performance of the current or a future production. This temporary policy is subject to change.
Tickets are non-refundable.
To exchange tickets, please call (816) 361-5228 during regular business hours. If you are unable to attend the performance at the last minute and the office is closed, call our offices on the next available business day and we will still happily transfer tickets to a show later in the run. Ticket exchanges for later in run are subject to availability.
Exceptions to the refunds and exchange policy will be made in situations related to COVID-19. We ask that if you have any COVID-19 symptoms, or have been in direct contact with anyone who has tested positive for COVID-19, you do not attend the show and call our offices on the next available business day to transfer tickets to a show later in the run.
Will KCAT cancel a performance in the event of inclement weather?
KCAT will occasionally cancel performances due to inclement weather, and will make every effort to announce the cancellation as possible by email, on our website, and on all social media. (Facebook, Instagram, and Twitter)
If your performance is canceled due to inclement weather KCAT will make all efforts to move your tickets to a future performance. We cannot always guarantee seating in this case and will make exceptions to our refund policy if needed.
Audience members should always put safety first when considering traveling to the theatre.
What ticket discounts do you offer?
Ticket discounts are offered for Senior Citizens (60+), Students, Young Professionals (34 and Under), and members of the Theatre Industry. Special group rates available for groups of 10 or more!
To encourage attendance of those who could not otherwise afford a full priced ticket, KCAT will periodically offer “Pay What You Can” for select performances, which will be announced in advance on social media and by email. (Join our email list!)
How can I get the best prices on tickets?
Becoming a Season Subscriber is the only way to get the best prices on tickets. Season Subscribers save 25% versus purchasing tickets individually, in addition to many other great benefits, and invitations to select events throughout the season. Season Subscription options are available for the entire season, partial seasons, and many more options. Visit www.kcactors.org/season-18/ for information about subscribing!
QUESTIONS ABOUT THE VENUE:
Where are you located?
Most of KCAT’s productions are performed at the City Stage in Union Station. Union Station is located at 30 W. Pershing Rd. Kansas City, MO 64108. The City Stage is located on the West-side, lower level (B-level) of Union Station. Parking in West Yards Parking Garage grants closest access to the City Stage.
Occasionally performances may occur at alternate venues. Information about an alternate venue will be provided by email before the show. (“Spider’s Web” from July 14th-31st will be performed at the Goppert Theatre at Avila University, 73-109 E 118th St, Kansas City, MO 64145)
Where do I park at Kansas City Actors Theatre?
Parking is available in the West Yards Parking Garage next to Union Station. Located just to the West of Union Station, accessible by W. Pershing Rd and Broadway. Parking is managed by Mid-Continental Parking and is not affiliated with Kansas City Actors Theatre.
Is there a cost to park?
There is a cost to park at Union Station. Guests can expect to pay $5 which is the rate for four hours or less. 4-8 hours is $10; 8+ hours/overnight parking is $15; a lost ticket is $15. These rates are not controlled by KCAT and are subject to change by Union Station/Mid-Continental Parking. Guests will receive a ticket when they enter the parking garage, and will pay upon departure.
Kansas City Actors Theatre is unable to offer free parking or parking validation.
Is there handicapped parking available?
ADA compliant parking is available in the West Yards Parking Garage for the same cost above. All entrances to Union Station and the City Stage are ADA compliant.
Location of West Yards Parking Garage
Where is the ADA-compliant accessible seating located in your theatre?
ADA-compliant accessible seating is located in the first two rows of the City Stage. The theatre is equipped with a limited amount of ADA seating, which can be requested in advance. Audience members are strongly encouraged to request ADA seating when purchasing tickets (888.343.6946) or by notifying the House Manager upon arrival. Specialty seating requests are honored on a first come, first serve basis.
KCAT accommodates any request for accessible seating including, but not limited to, hearing and mobility difficulties that require seating in the front row and aisle-specific seating.
Do you offer any accommodations for deaf patrons and people with hearing difficulties?
Unfortunately at this time we do not offer Assisted Listening Devices or ASL interpretation. We offer accessible seating near the stage for those with hearing difficulties, upon request.
Is your theater accessible by public transit?
Union Station is accessible from the downtown area via the RideKC Street Car line, which currently ends at Union Station. Bus service via RideKC may also be available, bus transit hours and routes are subject to change.
What’s the temperature like in your theatre?
The temperature in the City Stage has a tendency to run chilly. If you are someone who tends to get cold we recommend you bring a blanket or sweater.
KCAT has previously provided blankets for patrons. KCAT is currently not providing blankets as part of our COVID-19 policies.
Do you have a concession stand?
KCAT is currently offering limited concession options. We ask that all food or drink are consumed in the lobby, and are not taken into the theatre, where proper mask wearing is required. No outside food or drink is allowed in the City Stage.
Do you have any suggestions on where to have dinner nearby?
The City Stage is located in Union Station which is home to the wonderful Pierpont’s Restraurant! There are a variety of dining options across The Link in Crown Center.
QUESTIONS ABOUT THE SHOW:
Can I bring children? What ages do you recommend this show for?
We encourage getting children interested in theatre at a young age, but due to the subject material of our shows, children 12 and under are strongly discouraged from attending. We make our best effort to list nudity, adult language, or mature subject matters on each show’s page. Parents should use their best judgement when deciding whether a show is appropriate for children. We encourage you to read about the show before purchasing a ticket for your child. If you have specific subject material questions, please contact us at (816) 361-5228.
Regardless of age, all occupied seats require a ticket for the performance.
Are there special effects like strobe lights, haze, smoke, or loud noises?
Occasionally a show will feature strobes, loud noises, or other potential special effects. We make all efforts to provide notice about these special effects in the pre-show email, on the show page, and listed in the lobby outside the theatre. If you have specific questions, concerns, or seating requests due to the special effects please contact (816) 361-5228.
Can we take photos or videos of the performance?
We encourage photography of the stage and set before and after the production. Once the show begins all photography, video, or use of electronic devices is strictly prohibited. We insist that you refrain from talking, texting, or using your electronic device during the show. If there is a personal emergency please exit to the lobby to continue using your electronic device.
Is it possible to talk with the cast or connect with the artists who worked on the show?
Due to COVID-19 safety precautions actors must currently limit interaction with audience members following the performance. Shows will occasionally feature Talk-back Performances after specific shows. If you attend a production with a Talk-back Performance, after the performance stay in your seat for a Q&A session with some of the actors and technicians who are involved in the production. Talk-back Performances will be listed on the individual show page and are not guaranteed for every production.
What time does the performance start?
7:30 PM is the standard performance time for evening performances and 2:00 PM for matinee performances. A few minutes before the start of the performance, or before the end of intermission, the lobby lights will blink off and on to let you know the show is about to start!
What should I do if I arrive late?
Do to the nature of the City Stage, late arrivals are disruptive for audience members as well as the actors. Patrons should arrive before the scheduled start time. If you arrive withing a few minutes of the start of the show the House Manager will show you to any empty seat at a time when it is least disruptive to the actors and audience. Seating after scheduled start time is at the House Manager’s discretion. Refunds will not be offered for patrons who arrive late.
QUESTIONS ABOUT KANSAS CITY ACTORS THEATRE:
Can I make a donation to KCAT?
Yes! There are many amazing ways to help KCAT including donations. You can make donations at the time of your ticket purchase, in the theatre lobby using the Dip Jar, by calling the Box Office (888.343.6946), or online at www.kcactors.org/support-us!
How can I contact someone at KCAT?
To reach the KCAT business office please call (816) 361-5228 between the hours of 9am and 5pm Monday through Friday. For general questions contact firstname.lastname@example.org. To reach Malcolm Gibbs – Director of Development and Marketing email email@example.com.
I love seeing shows at KCAT! How else can I get involved?
I want to know more about KCAT’s history.
Kansas City Actors Theatre was founded in 2004 by a group of like-minded theatre artists with the goal of keeping Kansas City theatre artists working in Kansas City. We are democratically managed by a group of theatre professionals and community members standing side by side to invigorate the cultural life of Kansas City.